Shipping + Returns

Shipping Information 

Our packages are shipped Monday - Friday via UPS and Federal Express for ground shipments or via Freight Carriers for over-sized items such as furniture and chandeliers. In Stock orders usually ship the next business day if received by 2 pm PST, excluding weekends and holidays. Please note that some items are not stocked and/or are on backorder, therefore shipping timeframes will vary. In Stock Freight delivery normally takes 10-14 business days, but these timeframes will vary depending on availability.

Shipping and Handling charges include order processing, packaging, handling and shipping fees. All shipping rates apply to deliveries in the continuous 48 states. We currently do not ship to Alaska, Hawaii, US possessions, and foreign countries. Please note that items denoted by a white glove icon (), require an additional shipping fee for special handling, such as a heavy or oversized item.

We will notify you by e-mail once your order is shipped and supply you with the tracking number. For freight shipments, you will receive an email notification of the shipment and the Freight Carrier will contact you directly by phone to set up a specific delivery date and time. Most deliveries by freight are curbside only, which consists of curbside or ground level garage delivery of your merchandise. You may find it helpful to have assistance available when your order is delivered if it is an over sized item. White glove delivery of your freight item may be available upon request at time of order for an additional fee. Please call us to inquire.

Shipping & Handling Charges

The chart below reflects standard shipping & handling charges for your order. Shipping rates may vary, depending on the product. An additional shipping charge applies to oversized items, which covers heavy item special delivery service. This fee will be included at check out.

If you need Expedited Service or White Glove Delivery, please contact our Customer Service Department at 866-790-6501 and we are happy to assist you. Not all items are available for expedited shipping and these orders require special processing. Additional fees apply for these services and will be quoted to you when you call.

For all other questions regarding product availability and shipping, please contact Customer Service at 866-790-6501 or email orders@highcamphome.com.

 

Order Value S/H Fee
Up to $15.00 $5.95
$15.01 to $25.00 $7.95
$25.01 to $45.00 $9.95
$45.01 to $65.00 $12.95
$65.01 to $90.00 $14.95
$90.01 to $125.00 $19.95
$125.01 to $200.00 $24.95
$200.01 to $400.00 $32.95
$400.01 to $600.00 $39.95
$600.01 to $800.00 $69.95
$800.01 to $1000.00 $89.95
$1000.01 to $2225.00           $179.95
$2225.01 & over $325.00

 

Note on Heavy or Oversized Items
 
We recommend that you measure your space carefully to ensure any heavy or oversized item will fit in your home and consult an expert to ensure your home can structurally support its weight.
 
P.O. Boxes 

Shipment to P.O. Boxes is unavailable, so please supply us with a street address for UPS, Fed Ex, or Freight shipment.

 

Non-U.S. Addresses

We ship only within the 48 continuous states and regret that we cannot ship to Alaska, Hawaii or foreign countries.

 

Canada Customers with U.S. Shipping Addresses

We do not currently ship to Canada, however if you are a Canada customer with a U.S. Shipping Address, please input Canada as your Billing Address Country on the check out page and it will prompt you to entry a United States Shipping Address. If you need assistance placing your order, please call Customer Service at 866-790-6501 and we would be happy to assist you.

 

Online Orders: Our website is a fast and convenient way to place an order with High Camp Home. It is also easy to track an order, access your order history, and communicate with our staff. With our online security, rest assured your personal information is safe. There are other ordering options available to you.

Phone Orders: Call 1-866-790-6501 10:00am - 5:00pm PST. You can also leave a voice message after hours on this secure private line.

Mail Orders: Please print out the mail order form and mail to:

High Camp Home
Attn: Orders 
10191 Donner Pass Road
Truckee, CA 96161

Order Confirmation: You will receive an automated email reply immediately following placing your order online, with details of your order. Then once your order is ready to ship, you will receive an email with tracking information and shipping details.

 

Returns + Exchanges

We appreciate your business and hope you are completely satisfied with your purchase. If however, you need to return or exchange an item, please contact Customer Service at (866) 790-6501 or email orders@highcamphome.com for assistance. Not all merchandise is returnable, so please contact us prior to returning an item.

All items need to be inspected within 5 days of receipt of your order. Please notify us immediately if there is a problem with the item or any shipping damage has occurred. For furniture purchases, please make a notation of any shipping damages directly on the freight company packing slip before signing for the delivery. Claims may not be valid if damage is not noted at time of delivery. For all other purchases with shipping damage, we will either email you a return shipping label or ask you to dispose of the item, but please contact us for instructions first. We may ask that you take a few photos if the item is damaged, including photos of the packing materials to help us expedite your claim. Please contact Customer Service at 866-790-6501 or email orders@highcamphome.com and we will gladly arrange for an exchange or credit.

If you wish to return your purchase for any other reason, please note that a 15% restock fee may apply, depending on the item, and not all items are returnable. You are responsible for the return shipping charges. Original shipping charges are non-refundable. Please pack the item in its original shipping package with a note explaining the return and return via USPS, UPS, or Fed Ex to the address below. For Freight items in which we have approved the return, please contact us for return instructions. Please send returns to:

High Camp Home 
Attention: Returns 
10191 Donner Pass Road
Truckee, CA 96161
Important Terms of Sale:
We cannot accept returns on final sale, special order, custom items, or items damaged through normal wear and tear or use. Please note that custom orders begin production immediately upon order and are final sales. Custom orders cannot be cancelled, changed, returned, or refunded at any time.  
For all return and exchange questions, please contact Customer Service at 866-790-6501 or orders@highcamphome.com. We are available 7 days a week from 10AM-5PM PST. 

Payment Method: We accept VISA, MasterCard, Discover, American Express, Amazon Payments, and High Camp Home Gift Cards.