Shipping Information

 

Our packages are shipped Monday - Friday via UPS and Federal Express for ground shipments or via Freight Carriers for over-sized items such as furniture and chandeliers. In Stock orders usually ship the next business day if received by 2 pm PST, excluding weekends and holidays. Please note that some items are not stocked and/or are on backorder, therefore shipping timeframes will vary. In Stock Freight delivery normally takes 7-14 business days, but these timeframes will vary depending on availability.

Shipping and Handling charges include order processing, packaging, handling and shipping fees. All shipping rates apply to deliveries in the continuous 48 states. We currently do not ship to Alaska, Hawaii, US possessions, and foreign countries. Please note that items denoted by a white glove icon (), require an additional shipping fee for special handling, which can include heavy item and/or white glove delivery service. 

We will notify you by e-mail once your order is shipped and supply you with the tracking number. For freight shipments, you will receive an email notification of the shipment and the Freight Carrier will contact you directly by phone to set up a specific delivery date and time. Most deliveries by freight are curbside only, which consists of curbside or ground level garage delivery of your merchandise. You may find it helpful to have assistance available when your order is delivered if it is an over sized item. White glove delivery of your freight item is available upon request at time of order for an additional fee.

Shipping & Handling Charges

The chart below reflects standard shipping & handling charges for your order. Shipping rates may vary, depending on the product. An additional shipping charge applies to items denoted with a white glove icon, which covers heavy item special delivery service and/or white glove delivery when required. This fee will be included at check out.

If you need Expedited Service or White Glove Delivery, please contact our Customer Service Department at 866-790-6501 and we are happy to assist you. Not all items are available for expedited shipping and these orders require special processing. Additional fees apply for these services and will be quoted to you when you call.

For all other questions regarding product availability and shipping, please contact Customer Service at 866-790-6501 or email orders@highcamphome.com.

 

Order Value S/H Fee
Up to $15.00 $5.95
$15.01 to $25.00 $7.95
$25.01 to $45.00 $9.95
$45.01 to $65.00 $12.95
$65.01 to $90.00 $14.95
$90.01 to $125.00 $19.95
$125.01 to $200.00 $22.95
$200.01 to $400.00 $32.95
$400.01 to $600.00 $39.95
$600.01 to $800.00 $59.95
$800.01 to $1000.00 $89.95
$1000.01 to $2225.00           $159.95
$2225.01 & over 10%

 

Note on Heavy or Oversized Items
 
We recommend that you measure your space carefully to ensure any heavy or oversized item will fit in your home and consult an expert to ensure your home can structurally support its weight.
 

P.O. Boxes 

Shipment to P.O. Boxes is unavailable, so please supply us with a street address for UPS, Fed Ex, or Freight shipment.

 

Non-U.S. Addresses

We ship only within the 48 continuous states and regret that we cannot ship to Alaska, Hawaii or foreign countries.

 

Canada Customers with U.S. Shipping Addresses

We do not currently ship to Canada, however if you are a Canada customer with a U.S. Shipping Address, please input Canada as your Billing Address Country on the check out page and it will prompt you to entry a United States Shipping Address. If you need assistance placing your order, please call Customer Service at 866-790-6501 and we would be happy to assist you.