Returns & Exchanges

We appreciate your business and hope you are completely satisfied with your purchase. If however, you need to return or exchange an item, please contact Customer Service at (866) 790-6501 or email orders@highcamphome.com for assistance. Not all merchandise is returnable, so please contact us prior to returning an item.

All items need to be inspected within 5 days of receipt of your order. Please notify us immediately if there is a problem with the item or any shipping damage has occurred. For furniture purchases, please make a notation of any shipping damages directly on the freight company packing slip before signing for the delivery. Claims may not be valid if damage is not noted at time of delivery. For all other purchases with shipping damage, we will either email you a return shipping label or ask you to dispose of the item, but please contact us for instructions first. We may ask that you take a few photos if the item is damaged, including photos of the packing materials to help us expedite your claim. Please contact Customer Service at 866-790-6501 or email orders@highcamphome.com and we will gladly arrange for an exchange or credit.

If you wish to return your purchase for any other reason, please note that a 15% restock fee may apply, depending on the item, and not all items are returnable. You are responsible for the return shipping charges. Original shipping charges are non-refundable. Please pack the item in its original shipping package with a note explaining the return and return via USPS, UPS, or Fed Ex to the address below. For Freight items in which we have approved the return, please contact us for return instructions. Please send returns to:

High Camp Home Warehouse
Attention: Returns
11410 Deerfield Road, Unit A
Truckee, CA 96161
 
Important Terms of Sale:
We cannot accept returns on final sale, special order, custom items, or items damaged through normal wear and tear or use. Please note that custom orders begin production immediately upon order and are final sales. Custom orders cannot be cancelled, changed, returned, or refunded at any time. 
 
For all return and exchange questions, please contact Customer Service at 866-790-6501 or orders@highcamphome.com, Monday-Friday 9am-5pm PST.